House Attendant

Goodwin William Staffing is seeking House Attendants to join our team/work with one of our clients in Charlottesville, VA. Individuals will maintain the cleanliness and appearance of the hotel, all the while providing outstanding service to guests along the way. You’ll act as an advocate for the hotel, be a creator of personal experiences and develop relationships with guests that will compel them to return.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet each guest you see with "Good morning" or (afternoon, evening).
• Clean and maintain the appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel, including the sidewalk, brass awning poles, signage, entrance, and alley.
• Clean and set up meeting room functions according to the function sheets.
• Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
• Clean and maintain the back of house area, including the employee break room, the changing rooms, the hotel laundry room, the compactor area, and the employee restroom.
• Set up and maintain complimentary hotel lobby functions including the morning coffee service and the nightly concierge events.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Quickly respond to guest requests in a timely and friendly matter.
• Follow procedures for entering and leaving guest rooms.
• Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a "lost and found" item with the date, where it was found, description of the item, and finder’s name.
• Turn in keys and pager to Housekeeping Department when shift ends.

SCHEDULE: 8:00AM - 4:30PM, Monday - Friday

Work Environment: While performing the duties of this job, the employee may be occasionally exposed to heat, odor, fumes, dirt, dampness, noise, vibrations, and use of tools/equipment.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance

Shift:

• Day shift

Work Location: In person

‍

SPECIFIC EXPERIENCE WE'RE SEEKING:

• High School Diploma is preferred.
• 1-year of experience in customer service or similar position.
• Previous housekeeping experience is a plus.
• Passion for customer service and good verbal communication skills, basic writing skills.
• Flexible schedule, able to work evenings, weekends and holidays.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma is preferred. 1-year of experience in customer service or similar position.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is constantly required to bend, crouch, kneel, reach, twist, stretch, push, pull, stand, see, and hear. The employee is frequently required to squat, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), walk, and speak. The employee is frequently required to lift and/or move up to 10-25lbs and occasionally required to lift and/or move between 50-75lbs.

Mental Demands: While performing the duties of this job, the employee is frequently required to produce detailed work, use verbal communication, have customer contact, and handle multiple concurrent tasks. The employee is occasionally required to use reasoning skills and handle constant interruptions. The employee is minimally required to use math and written communication.

Experience:

• Cleaning: 1 year (Preferred)

‍